Samsung TV account not working - Ready to do it yourself (2023)

The experience you have with your Samsung TV should be seamless and enjoyable. However, you may face issues like login failures, account unavailability, server connection errors and other issues.

If your Samsung TV account isn't working, we'll walk you through a few processes that can get you where you need to be. We'll show you some ways to reset your TV, get a new password, fix network issues, and take some quick actions that can get you up and running faster.

Samsung TV account not working - Ready to do it yourself (1)

Samsung TV account can't login/login failed

Samsung TV account not working - Ready to do it yourself (2)

One of the most common errors with Samsung TV accounts is a login error. Some users try to log into their accounts only to encounter an error stating that their information is incorrect. There are some valuable things you can do if this happens to you.

If your Samsung TV account is showing a login error, the first thing you can do is reset your password. You will need to go to the Samsung login page and click on the "Reset Password" link under the "Sign In" button to start the reset process. Try logging into your account when finished.

Make sure you can sign in to your Samsung account on other devices if it still doesn't let you in. If so, your problem likely has something to do with the device itself. So you will need to try a few things with the television. The first thing you can do is a simple power cycle. Turn off the TV unit and leave it off for a minute. Turn it back on and try logging into your account again.

If the power cycle doesn't work, you'll need to unplug the TV's power cord, leave it off for five minutes, plug it back in, and turn it on. Try logging into your account one more time.

The next thing to do if you still can't access your account is to update your TV's firmware. First, click the "Start" button on your remote. You will see a gear button for settings. Navigate to it and select it. Navigate to the "Support" menu and find the path to "Software Update". Select this.

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The system will check for updates. If it is accessible, you will be given the option to immediately update to the latest software. Select "Update now" to do this. The TV will reboot after finishing the update. At that time, you can verify that you can sign in to your Samsung account.

If you're still having trouble logging into your account, you may need to contact a Samsung support technician. You can do this by contacting the customer service number on the website or entering a trouble ticket so they can get back to you. You may need to be near your TV when contacted.

Samsung TV account not available

Samsung TV account not working - Ready to do it yourself (3)

Your Samsung TV account may not be available. In this situation, your stream might also be grayed out. This can usually be fixed with a few flicks of the remote.

If a Samsung TV account is not available and streaming is grayed out, you will need to press the "Home" button on your remote. You'll see something that says "Fonts" in the lower left corner of the screen. Make sure the little Samsung TV Plus icon is checked.

Then select the "Settings" icon and go to the "Broadcasting" menu. You will see that the stream is no longer grayed out.

Samsung TV account cannot connect to the server

Samsung TV account not working - Ready to do it yourself (4)

You may encounter an issue where your Samsung TV account cannot connect to the service. This issue is usually caused by an internet issue. However, sometimes this can happen on Samsung's end. You can solve it using some strategies.

If your Samsung TV account does not connect to the server, you need to check your network connection to make sure your TV is connected to the Internet and has a good connection. You can try plugging in a network cable to see if a wired connection will do the trick.

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You might also consider restarting your router, modem, and television just to see if you can get a new connection that way. If your attempts fail, you can try something different and consider that you may not have registered your device.

Sign in to your Samsung account from another device and use your TV model number to register your TV. This may resolve the issue the next time you try to connect to the server.

Samsung TV account does not connect

Samsung TV account not working - Ready to do it yourself (5)

Your Samsung TV may be having trouble connecting to the Internet. While this can be alarming, you can be confident that you will be able to overcome it and get your unit back up and running in no time.

If your Samsung TV account cannot connect to the Internet, you will need to perform a network test. To perform a network test, you will need to enter the "Settings" menu, then navigate to "General", "Network" and then to the "Network" status for more information.

The network health test will show you where the problems are by displaying an X next to the corresponding icon. You'll see the X between the TV icon and the router if the problem is with your home network or the TV itself. You will see the X between the router and the internet icon if the problem is between your internet service provider and your home network. You can use this information to troubleshoot each possibility.

Grayed out Samsung TV account

Samsung TV account not working - Ready to do it yourself (6)

You might be experiencing a troublesome issue where your Samsung TV account is completely greyed out. Many other users encountered the issue and were unable to accept the terms and conditions because of it.

If your Samsung account is grayed out, you may need to reset Smart Hub. To reset Smart Hub, you will need to go to "Settings", "Support", "Self Diagnosis" and "Reset Smart Hub". The Smart Hub reset process will delete all information related to your Samsung account.

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Any information that was on your TV about your account will be reset to factory settings. You'll need to start over and relink your account, but you'll be able to access the terms and agreements without it being grayed out.

Copyright Content Owner: and was first published on 2022-02-11.

Samsung TV account password reset

Samsung TV account not working - Ready to do it yourself (7)

Samsung TV account password reset can be done easily on any device. You may need to do this if you are having trouble logging into your account for any reason. It's one of the first steps you should take if you can't log into your account.

To reset your Samsung account password, click "Reset Password" on the login page. The system will guide you through the process of choosing a new password for your account so that you can use it comfortably. The whole process will only take a few minutes.

How to Reset Samsung TV Account

Samsung TV account not working - Ready to do it yourself (8)

In some situations, it is better to reset all TV and account information to factory settings. Then you can start from scratch, setting everything up and making sure your unit is working properly.

To reset your Samsung TV account to factory settings, go to the "Settings" menu, then go to the "Support" menu, then "Self Diagnosis". You will see the option to "Reboot" your TV after that. Select the reset option to start the factory reset process.

All settings including Smart Hub will be reset to what your TV had when you bought it. The only setting that may not be affected is network settings.

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The owner of the copyrighted article is for this article. This post was first published on 2022-02-11.

At any time, you can also let a Samsung technician help you with your issue and fix or resolve your issues remotely. You can launch it by going to "Support" and then "Remote Management".

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Why is my Samsung account not working on my TV? ›

If you are not able to sign in to your Samsung account on your TV, it could be an issue with your password or network. You can visit the Samsung account login page to get a password reminder or reset it.

Can I set up Samsung TV without Samsung account? ›

You'll need a Samsung account to continue. If you don't have one, go to to create one (you can't create one on the TV).

Why can't I get into my Samsung account? ›

Double check that you are using the correct email address and password. Your email address and password must match what you entered when you created the account. You can also try checking your internet connection. If you have checked the above and still cannot sign in to your account, please contact Samsung Support.

How to bypass Samsung account two step verification? ›

When you enter a verification code to sign in, you can also choose to skip the verification code step next time you sign in on that device. Doing so adds the device to your list of trusted devices, so you won't have to perform two-step verification on that device in the future.

How do I reset my Samsung account on my TV? ›

On your TV, navigate to and select Settings, and then select General. Select System Manager, and then select Samsung Account. You can log in here, or create a new account.

What do you do if you don't have a Samsung account? ›

Users without a Samsung account will only be able to download and update apps via the Google Play Store, assuming they're fine with signing in with a Google account instead.

Can I use Samsung without Samsung account? ›

If you use a Samsung phone, you'll use your Samsung account to use exclusive apps and features like locating your lost phone or linking devices. However, if you're ready to switch to a different Android phone, you don't need your Samsung account.

Can you bypass Samsung account? ›

Bypass Samsung Account Lock with Privacy Tab. Using privacy tap is one of the best methods to bypass Samsung account lock. Though you need to have a Wi-Fi connection to make this method work, you need to connect your Samsung device with the Wi-Fi network during the bypass process.

Is Samsung account the same as Google Account? ›

Every Android phone will require you to set up a Google Account. Setting up a Samsung account is different and has additional features. They both have similar features, such as backing up data like Contacts, Calendars, Apps, etc. You can locate, ping and wipe data on your lost phone.

How to create Samsung account? ›

Navigate to Settings, and then tap Accounts and backup. Step 2. Tap Accounts, tap Add account, and then tap Samsung account.

How do I remove previous owner of Samsung account? ›

From Settings, swipe to and tap Accounts and backup. Tap Manage accounts, and then select your Samsung account. Tap Remove account, and then tap Remove account on the popup.

Can 2-step verification be bypassed? ›

Another social engineering technique that is becoming popular is known as “consent phishing”. This is where hackers present what looks like a legitimate OAuth login page to the user. The hacker will request the level of access they need, and if access is granted, they can bypass MFA verification.

How to crack Samsung account password? ›

Find it from your phone or a computer at Enter your email or phone number associated with your Samsung account and then select NEXT. An email will be sent to your inbox. follow the instructions in the email to reset your password.

How do I reset my Samsung account? ›

Go to and click “Log In Here” under “Already have a Samsung Account?” Find “Forgot your password?” and as you click on it, a pop-up window where you can enter your email address appears. Enter your e-mail address and reenter your e-mail address for confirmation.

How do I reset my Samsung account details? ›

To reset your password
  1. From your mobile device (or computer), navigate to
  2. Touch Sign In in the upper-right corner.
  3. Touch Forgot your ID or password.
  4. Enter the email address used when creating the account, enter the security code, and touch Confirm.
  5. An email will be sent to the address you provided.
Oct 5, 2022

How do I factory reset my Samsung account? ›

Erase Samsung Galaxy Phone Remotely with Find My Mobile
  1. Go to Samsung Find my Mobile and login with your Samsung Account ID and password.
  2. On the left menu, select your device.
  3. Select Erase Data.
  4. On the popup, select Erase.
  5. Enter Samsung Account password and confirm to send to your device.

How to bypass Samsung account without password? ›

The secure method you can try to delete Samsung account without password is to visit the reset Samsung website directly. On your computer or mobile browser, go to the login page and click on “Sign in”. Below the sign-in option, you will see the option “Forget ID or reset the password,” click on the link.

How do I factory reset my Samsung without Samsung account? ›

  1. Turn OFF your phone and remove any charging cables.
  2. Press and hold the Volume UP, HOME, and POWER buttons at the same time. ...
  3. Release the 3 buttons after the phone powers on and displays the Android logo. ...
  4. Press the Volume DOWN button to highlight Wipe data/factory reset.
  5. Press the POWER button to select it.

Why does it keep saying that there's a problem with my Microsoft account? ›

Sign in to the security settings page with your Microsoft account email address and password. Carefully check all phone numbers, alternate email addresses, and security questions and answers associated with your Microsoft account. If any of the above are outdated or incorrect, make sure to update them.

What does it mean when it says an unexpected error occurred while signing into your account for Xbox Live on Fortnite? ›

Why does Fortnite say an unexpected error occurred while signing in to your account for Xbox Live? Usually, signing-in issues in Fortnite occur due to a flawed network connection or it's because Xbox Live servers are presently down.

Why can't I connect to my Samsung Smart TV? ›

If your Samsung TV isn't detecting a wireless network (or continuously loses its network connection), the problem might be that your TV simply isn't properly connected to your network. There are a few things that can lead to connection issues, like old firmware or your smart TV needing a reset.

How do I fix my Samsung TV apps not working? ›

If you have an app that is freezing, not loading, missing, or crashing, you should:
  1. Cold boot the TV.
  2. Update the TV's software.
  3. Delete the app from the TV and download it again.
  4. Reset Smart Hub on your TV.

Why I Cannot connect to smart TV? ›

Power reset your modem/router

Unplug the power cable to your modem/router and wait about 60 seconds. Reconnect the power cable to your modem/router and make sure it's turned on. Wait until the device is finished making it's connection to the internet and your network. Perform the network diagnosis.

Why is my TV not connecting to smart things? ›

Restart both the phone and TV or projector, and then launch the SmartThings app on the phone again. The phone and TV/projector need to be logged into the same Samsung account to pair.

Why is my smart TV not connecting to? ›

Restart Your TV

The easiest one-size-fits-all troubleshooting step is to restart the device you're having issues with, and the same goes for your smart TV. Turn the TV off, unplug it from the wall, and wait for at least 30 seconds before connecting the plug back into the wall.

Is the Samsung account the same as the Google Account? ›

Every Android phone will require you to set up a Google Account. Setting up a Samsung account is different and has additional features. They both have similar features, such as backing up data like Contacts, Calendars, Apps, etc. You can locate, ping and wipe data on your lost phone.

Why do I have to create a Samsung account? ›

Your Samsung account not only gives you access to exclusive apps like Smart Things and Samsung Pay, but it also allows you to backup, restore, and sync your data across multiple devices and more. This will also help if you forget your ID or password.

Why is Samsung app not working? ›

Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help.

How do you reset Samsung apps? ›

  1. From a Home screen, swipe up or down from the center of the display to access the apps screen. These instructions only apply to Standard mode and the default Home screen layout.
  2. Navigate: Settings. Apps. .
  3. Tap the. Menu icon. (upper-right).
  4. Tap. Reset app preferences. .
  5. To confirm, tap. Reset. .

Why cant I install new apps on my Samsung Smart TV? ›

Your Samsung TV might not be installing apps because of a bad internet connection. Start by restarting your Wi-Fi modem. If that doesn't fix the issue, open any streaming app and see if you are able to watch content. If installed apps also do not work, the problem could be in your internet connection.

How do I manually reset my Samsung? ›

Reset the device
  1. From Settings, search for and select Factory data reset.
  2. Next, tap Factory data reset again, and then review the information.
  3. When you're ready, swipe to and tap Reset.
  4. If you have a security lock set on the phone, you will be asked to enter the credentials.

Can you delete Samsung account? ›

Your Samsung account can be deleted permanently if you wish. Deleting your Samsung account will also delete all your account details, personal information and any remaining data.

How do I access my Samsung account? ›

Signing into my Samsung Account on my Galaxy Phone
  1. 1 Head into your Settings > Accounts and backup.
  2. 2 Tap on Accounts.
  3. 3 Select + Add account.
  4. 4 Tap on Samsung account.
  5. 5 Sign into your Samsung account or tap on Continue with Google to use your Gmail account.
Oct 14, 2022


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